Privacy Policy

No Worries Mobility Privacy Policy

Introduction
This Privacy Policy outlines how No Worries Mobility handles your personal information. Personal information is any data about you where your identity is apparent or can reasonably be determined. At No Worries Mobility, we believe in transparency, and we are committed to safeguarding your privacy. When we collect your information, we will explain why it’s necessary and how it will be used. We may also provide links to third-party websites, but we are not responsible for their privacy policies. We recommend reviewing the privacy policies of any third-party sites you visit.

Collection of Personal Information
The personal information we collect varies depending on how you interact with us. You may provide personal information when you:

• Apply to rent mobility aids or equipment;
• Place an order for services or goods via our website;
• Make a product or service inquiry;
• Subscribe to our newsletter or mailing lists;
• Complete a product registration form;
• Interact with us via email, phone, or in person;
• Enter into an agreement with us for mobility equipment hire;
• Call our Customer Service team;
• Participate in promotions, surveys, or competitions.

Personal information you provide may include your name, address, phone number, email, payment details (including credit card or bank information), driver’s license or ID information, and in some cases, health-related information to ensure we meet your mobility needs. By providing this information to No Worries Mobility, you consent to its collection and use in accordance with this policy.

If you choose not to provide certain information, we may not be able to offer certain services, including the hiring of mobility aids.

How We Use Personal Information
We collect personal information for several purposes, including:

• Facilitating the rental and delivery of our mobility aids and equipment;
• Ensuring that we provide the best possible service based on your specific needs;
• Responding to inquiries, feedback, or requests for information;
• Managing warranty claims, repairs, or after-sales service;
• Improving our services, customer support, and website functionality;
• Conducting market research and analyzing website usage;
• Complying with legal obligations;
• Communicating updates and direct marketing if you’ve subscribed.

If you share another person’s details with us, such as in a referral or gift situation, you agree to inform them about our collection of their information.

Credit Reporting Information
For certain transactions or account applications, we may collect financial and credit information. This may include details about your business structure, trade history, and asset information if applying for business credit. We may receive credit information from credit reporting agencies or trade referees with your consent. This information is used solely for assessing creditworthiness and is securely held.

Social Media Integration
We offer the option to connect with us via third-party social media services such as Facebook, Twitter, or Instagram. By doing so, you allow No Worries Mobility to access some of your social media profile information. You can revoke this access at any time by adjusting your social media account settings.

Disclosure of Personal Information
No Worries Mobility respects the trust you place in us. We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• With your consent;
• Where it is necessary to fulfill the primary purpose for which we collected the information (e.g., sharing delivery details with a courier service);
• When required by law or to comply with legal processes;
• To trusted service providers for services such as IT support, marketing, repairs, or payment processing.

We ensure that any third parties handling your personal information adhere to strict confidentiality and privacy practices.

Security of Your Information
The security of your personal information is a priority at No Worries Mobility. We take reasonable steps to protect your data from unauthorized access, misuse, or loss. This includes using secure servers, encryption, and access-controlled systems for storing sensitive data.

Cookies and Website Data
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device to help us track website usage, personalize content, and manage online transactions. You can disable cookies through your browser settings, but doing so may affect the functionality of certain website features.

We also use website analytics and remarketing tools (e.g., Google Analytics) to improve our services. These tools may collect anonymized data about your usage patterns and preferences.

Email Marketing
We may send marketing emails if you’ve opted into our mailing list. If you no longer wish to receive promotional communications, you can unsubscribe by following the link in any email or contacting us directly.

Sensitive Information
In certain cases, we may collect health-related information to ensure we provide mobility aids that suit your specific needs. This information is treated with the highest level of confidentiality and will only be used with your explicit consent.

Access and Correction
You have the right to access the personal information we hold about you and to request corrections if necessary. To access your information, please contact us directly. We will verify your identity before fulfilling such requests.

Queries and Complaints
If you have any questions or concerns regarding your privacy or believe that No Worries Mobility has breached this policy, please contact us:

No Worries Mobility Privacy Officer
Phone: 0499 743 612
Email: Admin@noworriesmobility.com
Address: 150 Mill Point Road, South Perth

We take privacy seriously and will address any issues promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy regularly to stay informed.